Acceptance of orders: All orders are subject to the supplier’s acceptance and availability of stock.
Product specifications: The supplier agrees to provide filter coffee or roasted beans that meets a certain standard of quality, such as being “freshly” roasted and suitable for consumption.
Best before date: Products are supplied with a batch number, “best before” or expiration date, to ensure freshness.
Pricing & Payment
Quotation: Upon request, the supplier will provide a quote that is valid for a set period of 10 working days.
Price adjustments: The supplier reserve the right to increase the prices, without prior notice.
Payment terms: Payment is due upon submitting the online order, at checkout and choosing/confirming payment option. For Orders placed “manually” via e-mail, whatsapp, etc, payment is due immediately upon receiving of the invoice.
Delivery & risk
Delivery schedule: The supplier will deliver the ordered products within an agreed-upon timeframe. This will be a guideline rather than a binding commitment.
Delivery risk: The supplier will take all necessary actions/precautions to ensure the products will be delivered without damage. The risk of loss or damage to the goods passes to the Courier Company at collection of the products, for delivery. The supplier is responsible for the products until they are signed for by the customer.
Inspection upon delivery: The customer is required to check the condition of the products, as well as quantity, upon arrival. Any issues must be reported immediately.
Shortages or damage: Shortages or damage to the products, must be reported immediately. Failure to do so, may release the supplier from liability.
Guarantee & liability
Supplier’s guarantee: The supplier undertakes to supply the correct products that was ordered, without damage.
Limitations of liability: The supplier’s liability is typically limited to the replacement of wrong products supplied, or a refund of the purchase price.
Exclusions: The supplier will not be responsible for replacing damaged or opened products, before or after the “Best Before” date, due to improper handling or misuse of the products by the customer.
Retention of title
Title of goods: The supplier may retain ownership of the coffee and any products purchased, until full payment has been received from the customer/buyer.
Right of possession: In the event of non-payment, the supplier have the right to cancel shipment/delivery/supply of purchased products.
